Refund Policy

Refund Policy for Eminence India Awards

Effective Date: October 31, 2023

At Eminence India Awards (“we,” “us,” or “our”), we value the satisfaction of our customers and partners. This Refund Policy outlines the circumstances under which we provide refunds for awards submissions and related services.

Eligibility for Refunds:

1.1. Eminence India Awards Submission Fees: Refunds for submission fees will be provided under the following conditions:

1.1.1. Incomplete or Unauthorized Charges: If you believe your credit card or payment method was charged without your authorization or due to a technical error on our part, you may be eligible for a refund.

1.1.2. Submission Errors: If you mistakenly submit an entry more than once or for the wrong category, we may consider a refund request on a case-by-case basis.

1.2. Non-Eligibility for Refunds: We generally do not provide refunds for the following reasons:

1.2.1. Judging Process: Once the judging process has begun, submission fees are non-refundable, even if your entry is withdrawn or disqualified.

1.2.2. Dissatisfaction with Results: Refunds are not provided based on the results of the awards or the opinions of our judges.

Refund Request Process:

2.1. To request a refund, please send an email to [Insert Refund Contact Email] with the subject line “Refund Request” and include the following information:

  • Your full name and contact information.
  • The reason for your refund request.
  • Transaction details, including the date, amount, and payment method used.
  • Any supporting documentation, if applicable.

2.2. We will review your request and respond within a reasonable timeframe. Refunds will be processed using the original payment method, and any applicable fees may be deducted from the refunded amount.

Timing of Refunds:

Refunds, when approved, will be processed as soon as possible. The time it takes for a refund to be credited to your account may vary depending on your payment provider.

Contact Us:

If you have any questions or concerns about this Refund Policy or the refund process, please contact us at query@eminenceaward.com

Please note that we may revise this Refund Policy from time to time, and any updates will be posted on our website with an updated effective date.

By submitting your entry to Eminence India Awards, you acknowledge that you have read and understood this Refund Policy and agree to its terms.